sgjili Casino Privacy Policy: How We Protect Your Data

1. Information We Collect

1.1 Information You Provide Directly

When you register an account on sgjili Casino, we collect the following categories of personal information:

• Identity Information: Full legal name, date of birth, nationality, government-issued identification number (e.g., passport, driver's license, UMID, SSS ID), identification document images submitted during KYC verification.
• Contact Information: Email address, mobile phone number, residential address (street address, barangay, city/municipality, province, postal code).
• Account Credentials: Username, password (stored in encrypted form), security questions and answers, two-factor authentication settings.
• Payment Information: Bank account details (bank name, account number, account holder name), GCash or Maya account information, cryptocurrency wallet addresses, transaction history, deposit and withdrawal records.
• Communications: Content of customer support inquiries, live chat transcripts, emails exchanged with sgjili support staff, survey responses, feedback submissions.

1.2 Information Collected Automatically

When you access and use the sgjili platform, we automatically collect certain technical and usage information:

• Device Information: IP address, device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, device identifiers (where permitted).
• Usage Data: Pages visited, games played, bet amounts and frequencies, login and logout times, session duration, navigation patterns, click behavior.
• Location Data: General geographic location derived from IP address (country, region, city-level) to verify compliance with geographic restrictions and detect fraudulent access attempts.
• Cookie Data: Information stored in cookies and similar tracking technologies (detailed in Section 5 below).

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Verification status, transaction success/failure information, fraud risk scores from GCash, Maya, Philippine banks, and cryptocurrency payment providers.
• Identity Verification Services: Confirmation of identity document authenticity, matching of biometric data, politically exposed person (PEP) status checks, sanctions list screening results.
• Affiliate Partners: If you reached sgjili through an affiliate referral link, we may receive basic referral information (but not your personal details prior to registration).
• Public Databases: Information from publicly accessible Philippine government registries to verify identity and prevent fraud.

2. How We Use Your Information

2.1 Primary Processing Purposes

sgjili processes your personal information for the following purposes, all of which are necessary to provide gaming services or comply with legal obligations:

Account Management: Creating and maintaining your sgjili account, authenticating your identity when you log in, managing account settings and preferences, processing account closure requests, and maintaining account security.

Transaction Processing: Processing deposits, withdrawals, and balance transfers; calculating winnings and losses; maintaining accurate transaction records; preventing duplicate transactions and payment errors; reconciling accounts with payment providers.

Regulatory Compliance: Fulfilling Know Your Customer (KYC) and Customer Due Diligence (CDD) requirements under Philippine anti-money laundering law; detecting and preventing money laundering, terrorist financing, and other financial crimes; verifying age (21+ requirement); submitting required reports to PAGCOR and other regulatory authorities; maintaining records for statutory retention periods.

Fraud Prevention and Security: Detecting and preventing fraudulent registrations, bonus abuse, collusion, and other policy violations; identifying use of stolen payment methods or identity theft; monitoring for irregular play patterns indicating advantage play or system exploitation; protecting against unauthorized access, hacking, and cyberattacks; enforcing our Terms and Conditions.

Customer Support: Responding to inquiries and support requests; troubleshooting technical issues; resolving disputes and complaints; providing responsible gaming assistance; maintaining records of support interactions for quality assurance.

Marketing and Communications: Sending promotional offers, bonus announcements, and personalized recommendations (only if you have consented); notifying you of new game launches and platform features; conducting customer satisfaction surveys; sending important account and security notifications (which cannot be opted out of).

Platform Improvement: Analyzing usage patterns to optimize user experience; testing new features and functionality; improving game selection based on player preferences; optimizing website and mobile performance; conducting A/B testing of platform elements.

2.2 Legal Basis for Processing

Under Philippine data privacy law, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing required to perform our obligations under the Terms and Conditions you agreed to when creating your account (account management, transaction processing, customer support).
• Legal Obligation: Processing required to comply with Philippine law, PAGCOR regulations, anti-money laundering requirements, tax obligations, and court orders (KYC verification, transaction monitoring, regulatory reporting).
• Legitimate Interest: Processing necessary for fraud prevention, security, and platform improvement, where our interests do not override your fundamental rights and freedoms.
• Consent: Processing based on your explicit consent, which you may withdraw at any time (marketing communications, optional analytics cookies).

3. How We Share Your Information

3.1 Third-Party Service Providers

We share your personal information with trusted third-party service providers who assist us in operating the sgjili platform. All service providers are contractually obligated to protect your data and use it only for the specified purposes:

Service Provider Type	Purpose	Data Shared
Payment Processors	Process deposits and withdrawals	Name, account details, transaction amounts
Identity Verification	Verify KYC documents and identity	Name, date of birth, ID images, address
Game Providers	Deliver casino games and slots	Username, bet history, game outcomes
Cloud Hosting	Store data and host platform infrastructure	All account and technical data
Customer Support Tools	Manage support tickets and live chat	Name, email, chat transcripts, support history
Analytics Providers	Analyze usage and improve platform	Device data, usage patterns (anonymized where possible)
Email Service Providers	Send transactional and marketing emails	Name, email address, communication preferences

3.2 Regulatory and Law Enforcement

We may disclose your personal information to regulatory authorities, law enforcement agencies, and government bodies when required or permitted by law:

• PAGCOR: Submission of periodic reports, compliance audits, investigation cooperation, licensing requirements.
• Anti-Money Laundering Council (AMLC): Suspicious transaction reports (STR), covered transaction reports (CTR), compliance with AMLA requirements.
• Philippine National Police / National Bureau of Investigation: In response to valid legal process (subpoena, court order, search warrant) for criminal investigations.
• Tax Authorities (BIR): Reporting of taxable winnings and withholding tax compliance as required by Philippine tax law.

3.3 Business Transfers

In the event of a merger, acquisition, sale of assets, bankruptcy, or other corporate transaction involving sgjili, your personal information may be transferred to the acquiring entity. You will be notified via email and prominent website notice before such transfer occurs, and the new entity will be bound by this Privacy Policy unless you consent to a new policy.

3.4 What We Do NOT Do With Your Data

sgjil i Casino will NEVER:

• Sell your personal information to third-party marketers, data brokers, or advertising networks.
• Share your gaming activity or financial information with social media platforms or other online services for advertising purposes.
• Disclose your identity or winnings publicly without your explicit consent (except as required by law for large jackpot winners in certain jurisdictions).
• Use your personal information for purposes unrelated to operating the gaming platform and providing customer service.

4. Data Security Measures

4.1 Technical Security Controls

sgjili employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and sgjili servers is protected by 256-bit SSL/TLS encryption. Sensitive data at rest (passwords, payment information) is encrypted using AES-256 encryption.
• Access Controls: Role-based access controls ensure only authorized personnel can access personal information. Multi-factor authentication required for all staff accounts. Access logs maintained and regularly audited.
• Network Security: Firewalls, intrusion detection systems, DDoS protection, and regular penetration testing to identify and remediate vulnerabilities.
• Secure Data Centers: Personal information stored in ISO 27001-certified data centers located in the Philippines with 24/7 physical security, redundant power supplies, and disaster recovery systems.
• Security Monitoring: Real-time monitoring for suspicious activity, automated alerts for anomalies, quarterly security audits by independent third parties.

4.2 Organizational Security Measures

• Staff Training: All sgjili employees receive data privacy and security training upon hiring and annually thereafter.
• Background Checks: Personnel with access to personal information undergo background verification and sign confidentiality agreements.
• Data Minimization: We collect only the minimum personal information necessary to provide services and comply with legal obligations.
• Incident Response: Documented breach response procedures, including immediate investigation, containment, user notification within 72 hours (as required by DPA), and regulatory reporting.

4.3 Your Security Responsibilities

While we implement robust security measures, you also play a critical role in protecting your account:

• Use a strong, unique password for your sgjili account (minimum 8 characters with mixed case, numbers, symbols).
• Enable two-factor authentication for additional login security.
• Never share your password, security questions, or authentication codes with anyone.
• Log out after each session, especially on shared or public devices.
• Keep your registered email and mobile number secure and accessible only to you.
• Report suspicious activity immediately to sgjili customer support.

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files stored on your device when you visit the sgjili website. They help us recognize your device, remember your preferences, and provide a seamless gaming experience. sgjili uses both first-party cookies (set by our domain) and carefully selected third-party cookies (set by service providers).

5.2 Types of Cookies We Use

Essential Cookies (Required): Strictly necessary for the platform to function. These cookies enable core features like account login, session management, secure payment processing, and access to your account dashboard. You cannot opt out of essential cookies; disabling them will prevent you from using sgjili services.

Functional Cookies (Optional): Remember your preferences and settings, such as language selection, display options, game filters, and sound settings. These cookies enhance usability but are not strictly necessary.

Analytics Cookies (Optional): Help us understand how users interact with sgjili by collecting aggregated, often anonymized data on page views, navigation patterns, popular games, and session duration. We use this data to improve platform performance and user experience. Analytics cookies do not identify you personally.

Marketing Cookies (Not Used): sgjili does not use third-party advertising cookies or behavioral tracking for cross-site advertising purposes. We do not allow external advertising networks to track your activity on our platform.

5.3 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to:

• View which cookies are stored and delete individual cookies or all cookies.
• Block third-party cookies while accepting first-party cookies.
• Block all cookies (note: this will prevent sgjili login and core functionality).
• Receive notifications when websites attempt to set cookies.

For detailed instructions, consult your browser's help documentation. Note that disabling cookies may impact your ability to use certain sgjili features.

6. Your Privacy Rights

6.1 Rights Under Philippine Data Privacy Act

As a data subject under the Philippine Data Privacy Act, you have the following rights regarding your personal information:

Right to Access: You may request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request. Access to your account information is also available 24/7 through your account dashboard.

Right to Correction: If your personal information is inaccurate, incomplete, or outdated, you have the right to request correction. You can update your contact information, address, and payment methods directly through your account settings. For changes to identity information (name, date of birth), contact customer support with supporting documentation.

Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal information under certain circumstances. However, this right is subject to limitations: we are legally required to retain certain records for 7-10 years under PAGCOR anti-money laundering regulations and Philippine tax law. After regulatory retention periods expire, we will permanently delete your data upon request.

Right to Object: You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time by clicking "unsubscribe" in emails, adjusting preferences in your account settings, or contacting support. You cannot object to processing required for contractual performance or legal compliance.

Right to Data Portability: You may request your personal information in a structured, commonly used, machine-readable format (e.g., CSV, JSON) to transfer to another service provider. This right applies to information you provided to us with your consent or under contract.

Right to Withdraw Consent: Where we process your data based on consent (e.g., marketing emails, optional analytics), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

Right to Lodge a Complaint: If you believe sgjili has violated your data privacy rights, you may file a complaint with the National Privacy Commission of the Philippines (NPC) through their website or Manila office.

6.2 How to Exercise Your Rights

To exercise any of these rights, contact sgjili's Data Protection Officer via:

• Email: [email protected] (include "Data Privacy Request" in subject line)
• Live Chat: Request to speak with privacy compliance team
• Account Dashboard: Use "Privacy Settings" section for common requests (marketing opt-out, data download)

We will respond to verified requests within 30 days. To protect your privacy, we may ask you to verify your identity before fulfilling requests. There is no fee for exercising your rights, except in cases of manifestly unfounded or excessive requests.

7. Data Retention Periods

sgjili retains personal information for varying periods depending on the type of data and legal requirements:

Data Category	Retention Period	Legal Basis
Account Information	7 years after account closure	PAGCOR / AMLA requirements
KYC Documents	7 years after account closure	Anti-money laundering law
Transaction Records	10 years after transaction	Philippine tax law (BIR)
Gaming Activity Logs	5 years after activity	PAGCOR dispute resolution
Marketing Consent	Until opt-out / 2 years of inactivity	Legitimate interest
Support Communications	3 years after resolution	Legal claims / quality assurance
IP Logs / Technical Data	90 days	Security / fraud prevention

After retention periods expire, personal information is securely deleted or anonymized. Anonymized data (from which you cannot be identified) may be retained indefinitely for statistical analysis and research.

8. International Data Transfers

sgjili primarily stores and processes personal information within the Philippines. However, certain service providers (cloud hosting, payment processors, game developers) may be located in other jurisdictions. When we transfer personal information internationally, we ensure adequate protection through:

• Standard contractual clauses approved by the National Privacy Commission.
• Verification that the recipient country provides adequate data protection standards.
• Service provider agreements requiring compliance with Philippine data privacy standards.

9. Children's Privacy

sgjili Casino services are strictly prohibited for individuals under 21 years of age. We do not knowingly collect personal information from minors. If we discover that an individual under 21 has registered an account or provided personal information, we will immediately:

• Suspend or terminate the account.
• Delete all personal information associated with the account (subject to regulatory retention requirements for already-completed transactions).
• Refund deposited funds (minus any winnings) to the deposit source.
• Report the incident to PAGCOR if required.

Parents and guardians are encouraged to monitor minors' internet usage and use parental control software to prevent access to gambling websites.

10. Changes to This Privacy Policy

sgjili may update this Privacy Policy periodically to reflect changes in data processing practices, legal requirements, or platform features. Material changes will be communicated through:

• Email notification to your registered email address.
• Prominent banner notification on the sgjili website and account dashboard.
• Update of the "Last Updated" date at the top of this Policy.

We encourage you to review this Privacy Policy periodically. Continued use of sgjili services after a Policy update constitutes acceptance of the revised terms. If you do not agree to updated terms, you may request account closure.

11. Contact Information

Data Protection Officer:

For questions, concerns, or requests regarding this Privacy Policy or your personal information, contact sgjili's Data Protection Officer:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Subject Rights Request"
• Response Time: We aim to respond within 5 business days; formal data subject rights requests within 30 days as required by law.

Regulatory Authority:

If you believe your data privacy rights have been violated, you may file a complaint with:

National Privacy Commission (NPC)
5th Floor, Philippine International Convention Center (PICC), Vicente Sotto Street, Pasay City, Metro Manila, Philippines
Website: privacy.gov.ph
Email: [email protected]
Hotline: (+632) 8234-2228

Last Updated: October 20, 2026
Effective Date: October 20, 2026
Version: 2.8
Data Controller: sgjili Casino, PAGCOR Licensed Operator